Ordering An Item With Existing Artwork
When ordering an item with existing artwork, it will normally be shipped within 3-4 weeks of receipt of the order. If your order has new artwork, it will take approximately 4-5 weeks for shipment. (Shipping times are approximate and may differ throughout the year.)Shipments are made via USPS Priority Mail or UPS. All cartons and labels are numbered, so you will know how many cartons to expect. The label contains your order number. If you find it necessary to call us, please have this number handy for quick reference.
If you have a rush requirement, A 5% rush charge will be applied (minimum $25.00) on orders when a rush is requested.
We are experienced at shipping all over the world and use packing techniques to ensure safe delivery. However, if goods are damaged during shipment, please proceed as follows: PRIORITY MAIL: Notify the factory within 7 working days on unit letterhead with an itemized list of damaged goods. Please keep all items until you are contacted by our staff. UPS: If the package appears damaged, you should have it inspected by the UPS delivery person immediately. Do not accept a damaged package without a note saying that this was the case. Request that it be put in the UPS record before you sign for the package. We will immediately replace your goods and file a claim on your behalf. All items are guaranteed for safe delivery anywhere in the world.